Website Maintenance Services

360 Digital Idea is a top site support administration organization, helping organizations over the globe improve the presentation and security of their sites. Regardless of whether you're searching for a month to month, hourly, or nightfall site upkeep plan, 360 Digital Idea gives the experience and skill your organization requests.

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Monthly Maintenance

$229/month

Let's Do This
  • Updates made during normal business hours
  • Two tech support and consulting requests
  • Email/Webmail/Mobile Support
  • Three business day turnaround time
  • 1 CMS included

Hourly Maintenance

$115/hour

Let's Do This
  • Design, development, and IM support
  • Minimum service requests of 1 to 1.5 hours
  • Billed in 30-minute increments
  • Monthly Google Analytics traffic reports
  • Online customer support system
  • 2 tech support and consulting requests

After-Hours Maintenance

$1,750/month

Let's Do This
  • Up to 20 hours of developer time included
  • 1 month refund if issue isn't fixed within 24 hrs
  • Special after hours, weekend & holiday toll-free support line and ticketing system
  • 200+ SMEs behind campaign driving results

Web Maintenance Services Built for Your Business

With every online search, 50 percent of users find another organization, item, or administration. They visit your site, investigate your items, peruse your administrations, and get an initial introduction of your business. That initial introduction can represent the deciding moment of your organization's next deal.

For organizations today, this reality makes site upkeep a top need.

As your accomplice, 360 Digital Idea gives your organization a custom and extensive site support plan that enables your business to convey a quick, secure, and consistent online experience. Additionally, as a full-administration advanced advertising office, we offer turnkey answers for expanding your site's exhibition.

Figure out how our honor winning group of engineers, planners, and computerized advertisers can keep up and improve your site by perusing our web upkeep administration plans and costs underneath. Or on the other hand, reach us online to inform us regarding your business.

We get it — at times you need to talk directly to the source. To talk with an upkeep pro, don't hesitate to call us at

+1-917-725-3071

Financial Planner | Financial Consulting Firm

Our 360 Digital Idea advertiser has by and by attempted to become familiar with our business and our objectives and it appears in the nature of administration and they give to us. Every individual from the group that we have had association with has been anxious to help make our site, and consider our business, as well as can be expected to be. 360 Digital Idea is really an augmentation of our group, giving skills in regions where we don't practice.

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Website maintenance plans and pricing

Our site support administrations incorporate three adaptable plans:*:

We also offer content management system (CMS) security plans to protect your business and its users.

Monthly website maintenance packages

Searching for a month to month site upkeep bundle for your business? With our adaptable, month to month designs, it's anything but difficult to stay with your's site secure, exceptional, and practical for clients. Furthermore, you wipe out the stress that accompanies overseeing, observing, and keeping up your site day in and day out.

View our month to month site support plans and costs:

MONTHLY SITE MAINTENANCE PRICING

FEATURES Up & Coming Progressive Enterprise & Ecommerce
Unique web update tickets
What's This?

In the event that your organization needn't bother with the normal support of a month to month bundle, we additionally offer web upkeep benefits on an hourly premise. These plans incorporate indistinguishable expectations from our month to month bundle, yet you're charged an hourly rate.

One (Up to 1 hour of related support time is included. ASP, .Net & PHP Scripting is not included) Two (Up to 2 hours of ASP, .Net & PHP Scripting or non-development related support time is included) Five (Up to 4 hours of this time can be ASP, .Net & PHP Scripting related support time)
Updates made during normal business hours (After hours, weekends & holidays aren't covered)
Tech Support & Consulting Requests One Two Four
ASP, .Net & PHP Scripting
What's This?

ASP, .Net & PHP Scripting includes contact forms and other programming functions that do not require a database. Database programming is not covered under a website maintenance plan.
Development time is considered time spent editing the site. Each package also has additional non-development/project management time built in, as detailed by the specific information on the chart.

$110/hour Included in the two hours of Unique web update tickets ($110 an hour after the 2 included hours) Up to 4 hours included in the five hours of Unique web update tickets ($110 an hour after the 4 included hours)
Ecommerce
CMS Support
Email/Webmail/Mobile Support
Online customer support system
What's This?

When you email your website update batch to our online customer support system, your website updates are automatically posted to the to-do list of one of our dedicated website designers. You'll be able to log in at any time to view the status of your updates, set a priority level, edit your request and more.

200+ SMEs behind campaign driving results
Turnaround Time Five Business Days Max (Clients on support plans, receive priority issue ticketing) Three Business Days Max (Clients on support plans, receive priority issue ticketing) Two Business Days Max (Clients on support plans, receive priority issue ticketing)
WordPress CMS quarterly upgrades/security patches
What's This?

Security is of the utmost importance in these times. If your site has a shopping cart, content management system, or other software package installed, it needs to be upgraded frequently to protect you against site vulnerabilities.

What is a security patch?

A security patch is a piece of software designed to fix problems or update a website. This includes fixing security vulnerabilities and ensuring code and plugin quality.

Why security patches are so important:

  • In the past two years, Web malware has grown 140%
  • Hacked sited can lead to identify theft, DDoS attacks, spam distribution, etc.
  • Without it you risk revenue and customer loss
  • Patches prevent malware infections including: backdoors, drive-by downloads, pharma hacks, and malicious redirects Wordpress popularity. If a hacker can find a way into one Wordpress website, they can potentially access millions of other websites as well.
1 CMS included 1 CMS included
Magento CMS quarterly upgrades/security patches
What's This?

Security is of the utmost importance in these times. If your site has a shopping cart, content management system, or other software package installed, it needs to be upgraded frequently to protect you against site vulnerabilities.

What is a security patch?

A security patch is a piece of software designed to fix problems or update a website. This includes fixing security vulnerabilities and ensuring code and plugin quality.

Why security patches are so important:

  • In the past two years, Web malware has grown 140%
  • Hacked sited can lead to identify theft, DDoS attacks, spam distribution, etc.
  • Without it you risk revenue and customer loss
  • Patches prevent malware infections including: backdoors, drive-by downloads, pharma hacks, and malicious redirects Magneto popularity. If a hacker can find a way into one Magneto website, they can potentially access millions of other websites as well.
1 CMS included 1 CMS included
Monthly Google Analytics traffic reports
Monthly Investment $119 / month $229 / month $449 / month
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Hourly website maintenance packages

If your company doesn’t need the routine maintenance of a monthly package, we also offer web maintenance services on an hourly basis. These plans include the same deliverables as our monthly package, but you’re charged an hourly rate.

Browse our hourly website maintenance plans and prices:

HOURLY SITE MAINTENANCE PRICING

FEATURES Design & Support Internet Marketing Development
Billing Billed in 30-min. increments Billed in 30-min. increments Billed in 30-min. increments
Minimum Service Request 1 hour 1 hour 1.5 hours
200+ SMEs behind campaign driving results
Rates $115 $125 $135
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After hours website maintenance packages

Need your website monitored 24/7? We offer after hours support plans that can work for your company’s unique needs. With this website maintenance service, we work with a third-party provider that monitors your website daily.

Explore our 24/7/365 or after-hours packages and prices:

AFTER HOURS SITE MAINTENANCE PRICING

FEATURES Developer 24/7/365 Support Lead Developer 24/7/365 Support Software Engineer 24/7/365 Support
Criteria HTML or CMS sites with under 25 hours of development customization CMS sites with between 25 hours and 150 hours of development customization HTML or CMS sites with over 150 hours of development customization
Percentage of site issues the 3rd party can typically fix ~95% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~85% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours) ~75% of site issues are typically fixed (A full 1 month refund is given if they can't fix the issue within 24 hours)
Typically issue resolution time for 3rd party (excluding 3rd party hosting issues) 2 to 3 hours 4 to 6 hours 6 to 16 hours (depending on the complexity of the issue)
Special after hours, weekend & holiday toll-free support line and ticketing system (24/7/365 availability)
Initial Setup (For our 3rd party support partner to learn the site) {1 month duration} $3,000 $5,000 $10,000
Initial Setup (For our 3rd party support partner to learn the site) {1 month duration} $3,000 $5,000 $10,000
200+ SMEs behind campaign driving results
Monthly after hours, weekend and holiday support cost: (Work & support provided by a 3rd party in Eastern Europe) {Up to 20 hours of developer time are included in each plan a month, hours beyond the included 20 hours are billed at $100 an hour} $1,750 / month $2,250 / month $2,750 / month
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Need more information? Call Us: +1-917-725-3071

GET A QUOTE

CMS website maintenance security plans

In the event that your organization utilizes a CMS, you can likewise exploit our CMS site support security plans. As a piece of these plans, our group gives important help and updates to keep your CMS useful and secure for your association.

View our CMS security plans and costs:

CMS SECURITY PRICING

FEATURES WordPress WordPress with Ecommerce / Drupal / Magento / Joomla
CMS version upgrades 1 year 1 year
Security patches Applied Quarterly Applied Quarterly
Security scan Daily Daily
Support Urgent support/restore if website is hacked Urgent support/restore if website is hacked
Backup Monthly full-site backup and storage at a 3rd party location (for easy restore) Monthly full-site backup and storage at a 3rd party location (for easy restore)
200+ SMEs behind campaign driving results
Rates $1,800 / year $2,800 / year
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*All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.

What do website maintenance services include?

Regardless of whether you're cooperating with 360 Digital thought for blog entries, item depictions, online aides, or long-structure content, we tweak your system and expectations to your business — it's the way we've driven more than $1.5 billion in income for our customers.

As a piece of our site support benefits, your organization gets access to the accompanying:

7 services included with website maintenance

  • Regular updates
  • Tech support
  • Asp, .Net, and PHP scripting
  • WordPress maintenance
  • Magento maintenance
  • Google Analytics reports
  • Promised turnaround time

REGULAR UPDATES

With customary updates, which occur during business hours, our group of designers keeps your site useful and secure for clients. Regardless of whether you're hoping to include new pictures, erase page duplicate, or adjust a connection, our site upkeep administrations offer what you need.

For a brisk outline, here are a few instances of updates remembered for our packages*:

  • Text: Additions or deletions.
  • Photos: Additions, deletions, and basic retouching.
  • Pages: Additions or deletions using existing page design.
  • Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
  • File downloads: Additions or deletions of PDFs and other documents.
  • Videos: Insertion or deletion of a pre-edited video.
  • Links: Additions or deletions.
  • Color and background images: Changes or replacements.

If you have questions about regular updates, feel free to contact us online for more information.

*This is an example of services included in the website maintenance plans and is not a complete list.

TECH SUPPORT

As a piece of our site upkeep designs, your organization additionally gets access to our outstanding technical support. With the aptitude of our improvement group, your business can find support with an assortment of difficulties, such as setting up email.

Notwithstanding technical support, your organization can likewise present a counseling demand as a piece of your site upkeep administrations. Regardless of whether you have inquiries concerning making another contact structure or adding another page to your route, our capable group can give your business a supportive point of view.

ASP, .NET, AND PHP SCRIPTING

Regardless of whether you pick a month to month, hourly, or night-time site upkeep administration, your group can exploit our scripting administrations for select programming capacities. Remember that our site upkeep plans do exclude database programming.

Whether you choose a monthly, hourly, or after-hours website maintenance service, you can take advantage of our scripting services for select programming functions

For instance, if your organization needs to make another contact structure, our group can deal with the procedure of that dynamic structure's design and reconciliation. In the event that you do have database programming needs, you can talk with your devoted record chief about propelling a committed undertaking.

WORDPRESS MAINTENANCE

Numerous organizations use WordPress as their CMS, which is the reason our site upkeep plans incorporate WordPress support. As a piece of your bundle, our group deals with WordPress redesigns and security patches for your organization.

Remember that just our "Dynamic" and "Venture and Ecommerce" site support bundles incorporate WordPress upkeep. On the off chance that you select "Up and Coming," you won't approach these basic quarterly updates.

MAGENTO MAINTENANCE

On the off chance that your organization utilizes Magento as your CMS, we likewise incorporate Magento support in our site upkeep administrations. Our engineers update your form of Magento to the most recent form on a quarterly premise. They likewise guarantee you have the latest security patches introduced.

Like our WordPress support, we just offer Magento upkeep with our "Dynamic" and "Undertaking and Ecommerce" plans. On the off chance that you pick the "Up and Coming" plan, your group should deal with these updates in-house or change your site upkeep bundle.

GOOGLE ANALYTICS REPORTS

As a piece of our site upkeep administrations, we give your business month to month Google Analytics reports. These reports offer basic data on your site's traffic, featuring your top-performing pages, development, and the sky is the limit from there.

You can rely on our group of 200+ computerized promoting pros to give accommodating bits of knowledge with regards to improving the amount and nature of your site traffic. Since we're a full-service digital marketing agencyoffice, it's additionally simple for your business to venture into Internet marketing.

PROMISED TURNAROUND TIME

We perceive the basic job of your site, which is the reason our site upkeep administrations incorporate guaranteed turnaround times. Our turnaround times shift by your bundle, similar to month to month or hourly, and your arrangement, similar to "Dynamic" or "Up and Coming."

Our website maintenance services include promised turnaround times

For instance, "Dynamic" plans incorporate a maximum turnaround time of three business days. In correlation, "Up and Coming" plans make some turnaround memories of five business days. Then, our hourly help plans incorporate an entire one-month discount if our accomplice can't resolve the issue in 24 hours.

What standard updates do site upkeep administrations incorporate?

With regards to site support administrations, organizations frequently pose one inquiry, "What do ordinary updates mean?" It's a great question and can differ by site upkeep organizations, which is the reason it's critical to inquire.

Instances of ordinary site refreshes (included with our site support bundles) include:

4 features of 360 Digital Idea website maintenance services

  • Overall site improvements
  • Product or service updates
  • Online specials
  • Interactivity maintenance

OVERALL SITE IMPROVEMENTS

The best evaluation of your site's exhibition originates from the individuals visiting your site, from clients to staff to leads. Questions, remarks, objections, and proposals produced from site guests give significant criticism to improve your site. With routine site support, you can utilize these proposals to upgrade your website and its online presence.

PRODUCT OR SERVICE UPDATES

As your organization keeps on developing, it's inescapable that your items, administrations, and costs will change. That is the reason organizations need a reliable calendar and procedure for refreshing old items, changing existing help costs, and then some.

With site support, you stay with your site current for clients. This proactive advance advantages your business in various manners, enabling you to give the most recent items, administrations, and rates to streamline the client shopping experience.

Regular updates provide shoppers with the latest product and service information

Purchasers trust the Internet, and they likewise rely on your site to give the exact data they need before reaching you or going to your customer-facing facade. It is critical that the data on your site is exceptional, hence, and some more.

ONLINE SPECIALS

In case you're a web-based business organization, it's fundamental to refresh your site with your most recent deals, advancements, and that's just the beginning. Regardless of whether your organization works disconnected, you can offer specials online that drive clients to call your group, visit your area, or calendar an arrangement.

At the point when your organization gives exceptional advancements, rebate projects, and that's only the tip of the iceberg, you keep your business aggressive. Present moment and long haul deals activities expect updates to your site. Site upkeep administrations empower you to reinforce your deals with novel ideas for customers.

INTERACTIVITY MAINTENANCE

With regularly developing advancements, a site starts to seem matured if the intelligent parts get ignored. On the off chance that your site's advancement pieces aren't taking a shot at each program and gadget, you will lose present and potential customers. Besides, you debilitate your online notoriety.

Outdated interactive features cause shoppers to leave your site, which stops you from earning additional clients and revenue

Issues with your site's intelligent highlights can likewise build your bounce rate. This measurement alludes to the level of individuals that leave your webpage without visiting another page and frequently shows that your site isn't conveying on client desires.

Site upkeep tweaks your site to guarantee your site's intuitive highlights work. Regardless of whether these highlights become obsolete and require substitution, site support administrations can give your group a development notice about this need.

Keeping all your site's highlights operational assist you with showcasing your items and administrations effectively.

What don't site support administrations incorporate?

In case you're putting resources into site support benefits just because (or exchanging suppliers), it's basic to comprehend what your bundle incorporates. That way, your business can pick the best site upkeep plan for your organization, just as guarantee you have the help you need.

For reference, here are a couple examples* of what you won't discover with site support administrations:

9 services you won't find with website maintenance plans

  • New page designs
  • Navigation redesign
  • Media creation
  • Media edits
  • Content writing
  • New site functionality
  • Site redesigns
  • Interactive features
  • SEO

New page designs

At the point when you need to make another page plan for your site, you have to put resources into website composition administrations. With this administration, your group can work together with our fashioners, engineers, and venture directors to make a page that catches your image and surpasses your desires.

Navigation redesign

In case you're hoping to accomplish more than include or expel a page from your route, at that point you have to investigate web redesign services. With our update benefits, your organization can get a fresh out of the box new route bar that offers a quick and consistent client experience, which can bring about more joyful guests.

Media creation

As a full-administration advanced showcasing office, our group can film videos, shoot photos, and more for your business. This administration, be that as it may, doesn't accompany our site support administrations since it centers around making, as opposed to keeping up.

Media edits

Our site support administrations accompany fundamental picture modifying. In the event that your organization requires increasingly broad correcting or control, regardless of whether for pictures, video, or sound, at that point you should pay an extra expense for those administrations.

Content writing

As a piece of your site support, our designers can expel or include content provided by your group. We can't, be that as it may, create, compose, and distribute new substances for your site. On the off chance that you'd prefer to exploit our website copywriting services, we highlight a skilled group of experienced authors.

New site functionality

While our site support plans guarantee the usefulness of your site, they do exclude the advancement or execution of new site usefulness highlights. Our web design and redesign services, be that as it may, can enable your business to push ahead with a webpage usefulness venture.

Site redesigns

Regardless of what you're hoping to upgrade, from your whole site to an area of your site, your business should put resources into redesign services. It's inconceivably unprecedented for site upkeep administrations to incorporate upgrades because of the time and assets required by the procedure.

Interactive features

You can mix it up of intuitive or vivified highlights to your site, from adding machines to studies. Actualizing these highlights, nonetheless, require a considerable measure of advancement time, which is the reason intelligent highlights need a different venture.

SEO

With site design improvement (SEO), you can improve the perceivability of your site in query items, which can prompt progressively important traffic finding and visiting your site as well as working with your organization. It requires a different methodology and a devoted group, notwithstanding.

SEO can drive more valuable traffic to your site, which can lead to valuable sales

On the off chance that your business needs to improve your site with any of the above highlights, we can help. Converse with your devoted venture supervisor or strategist about what you're hoping to change, and they can furnish you with a custom statement.

*This is a case of administrations excluded from our site support designs and is anything but a total rundown.

Why put resources into site support administrations?

Organizations frequently postpone their interest in site support administrations. Your site, be that as it may, can tremendously affect your business, regardless of whether you work on the web. That is the reason site support is so important (and basic) for organizations crosswise over ventures.

Three of the most convincing motivations to utilize site upkeep plans include:

1. USABILITY

It's normal for organizations to belittle the impact of their site's ease of use. Did you know, for instance, that very nearlyalmost 90 percent of users shop with a contender in the wake of visiting a site with a poor client experience (UX)?

With routine support, you can ensure your site offers the most ideal UX. A standard registration can likewise reveal chances to improve your UX, which is regular for maturing destinations. Regardless of whether you should put resources into an update of site components, UX offers a great quantifiable profit (ROI).

The average return for UX, for example, is $100 for every $1 invested.

That sort of return is colossal and can powerfully affect your organization. In case you're an internet business store, for instance, UX upgrades can make buying from your business simple, which can prompt more requests and income.

2. SECURITY

Regardless of whether you're an internet business or physical store, it's basic for your organization to keep your site secure. On the off chance that somebody accesses your site, they can make huge harm to your image and business, regardless of whether by taking client information or presenting hostile substances on your site.

At the point when you put resources into site upkeep administrations, you adopt a proactive strategy to ensuring your organization and your customers. In addition, you decline the danger of a cyberattack, which can bring about more than taken information yet additionally claims.

Routine site maintenance decreases the risk of a cyberattack

In case you're a piece of the retail, innovation, or government parts, it's much increasingly basic to put resources into site upkeep. That is on the grounds that 95 percent of breached records originate from these ventures, as they each have gained notoriety for taking care of touchy data.

Regardless of whether you work outside these business sectors, site security is as yet basic.

3. FUNCTIONALITY

The usefulness of your site facilitates with your site's ease of use. On the off chance that an utilitarian component of your site, similar to a route bar connect, gets broken, it diminishes the ease of use of your site definitely. That is the reason a few organizations put resources into nightfall site upkeep administrations.

Regardless of whether you settle on month to month or hourly site support plans, you can improve the usefulness of your site. On the off chance that a site highlight gets broken, for instance, you can limit your site's personal time as well, constraining its effect on the client experience.

For instance, perhaps your site includes an item test to assist clients with narrowing their decisions, yet you once in a while beware of it. A series of site upkeep, in any case, reveals and fixes the issue, enabling clients to get item suggestions by and by. This situation directly affects your primary concern.

Why pick 360 Digital Idea for site upkeep plans?

With a customer standard for dependability of 91 percent, 360 Digital Idea is the confided in decision for organizations needing site support. Our times of understanding tweaked methodologies, and unmatched promise to our customers set us apart from other site upkeep organizations in the business.

Get familiar with why organizations pick 360 Digital Idea:

5 reasons companies choose 360 Digital Idea for website maintenance services

  • Dedicated team
  • Online support system
  • Website maintenance plan options
  • Diverse skillset
  • Full-service agency

DEDICATED TEAM

360 Digital Idea includes a committed group of full-time planners and developers gave to site support. With current coding systems, our site support group guarantees your site is new, reinforces your image, and performs well.

ONLINE SUPPORT SYSTEM

Another motivation behind why customers love our site upkeep plans is on account of our online client care framework. Simply send an email to our online client assistance framework, and your site upkeep demand gets consequently added to one of our engineer's or architect's plan for the day.

With our online client care framework, you can sign on whenever to see the status of your site support demand. Besides, you can set a need level, alter your ticket, and that's just the beginning. Site support has never been simpler!

WEBSITE MAINTENANCE PLAN OPTIONS

We comprehend that destinations have various needs.

That is the reason we offer three separate site support administrations, in addition to three distinct plans or levels. In contrast to different organizations, we can likewise tailor each bundle to your business. With our custom methodology, we guarantee you get a site upkeep plan that meets your novel needs.

DIVERSE SKILLSET

With our committed full-time group of engineers and architects, we offer your business access to an exceptional gathering of people with a differing range of abilities that incorporates web marketing. Their aptitude gives your business knowledge, just as open doors for improving your online nearness.

FULL-SERVICE AGENCY

For some customers, our job as a full-administration advanced promoting organization is a tremendous advantage. As a full-administration organization, we can furnish your business with every one of the administrations you have to exceed expectations on the web. From SEO to 30-day website composition, we offer the ability, apparatuses, and assets you need in one area.

Get the best site support administrations for your business

In case you're searching for a believed site upkeep organization with a reputation of fulfilled customers, pick 360 Digital Idea. We have a customer proposal score that is 488 percent higher than the business normal and a 91 percent customer degree of consistency.

Call us at +1-917-725-3071 or get in touch with us online to become familiar with our site upkeep administrations!

For confirmed appraisals of our promoting administrations, if you don't mind see our:

360 Digital Idea Agency Rating: 4.9 out of 5 with 130 ratings