360 Digitals Review Response Management Services
By monitoring and reacting to reviews, a manager can ensure that when unfavorable reviews eventually come in, they may respond constructively and perhaps improve their firm's rating in the process, as stated in “Replying to the Customer Reviews give the Results in Better Ratings.
According to the research, which “reviewed tens of thousands of reviews and experts answer," a website that reacted to reviews saw a 12% rise in the number of reviews received and a slight gain in their overall rating.
Is it necessary to constantly reply to online reviews?
Responding to customer feedback is an important component of any word-of-mouth marketing plan. Customers are increasingly using reviews in their purchasing decisions.
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Responding to all of your reviews will reap several benefits, including
- Improve your total review statistics
- Increase your organic search ranking.
- A higher star rating
- After you answer, one in every three consumers will amend their review with a higher rating.
- Humanizes your brand by creating a relationship with your customers.
Review Response and Review Moderation Services
Don't worry if you don't have someone on staff who can reply to feedback. 360 DIGITALS Review Response service offers you a low-cost, turnkey solution that ensures every review is answered on time and in your voice.
Utilize our Managed Services for Reviews/Surveys to remain on top of feedback without incurring additional costs. Our ORM Services team handles the following tasks for you:
Respond to any/all feedback sentiments.
Check input for legal concerns or vulgarity.
Response to Review
Our staff collaborates with you to understand business needs and to guarantee that all laws and regulations are followed.
We give monthly response metrics reports. You may personalize your managed service package to create unique macros and even pick which review sites and feelings to include.
Moderation of Reviews
The Managed Services team collaborates with you to develop an exception procedure for every review or survey. Typically, for exceptions, Our ORM team highlights the review/survey and emails you (if asked) so you may advise on the resolution. The ticket is then closed by our staff. Other modes of moderation merely involve a gatekeeper to guarantee that published surveys do not breach HIPAA requirements.
Feedback examples that may result in an exception:
- BBB, Lawsuits, Lawyers, Litigation (Better Business Bureau)
- Reviewer(s) spamming one or more review sites
- Racism, vulgarity, profanity, and so forth.
- The reviewer discusses previous attempts to settle the issue with management/the company owner.
- The reviewer is an active and retired employee.
If you are concerned about who will be a good choice or commit the necessary time to this vital task, consider enlisting the 360 digitals team. Our team has the resources and mechanisms in place to respond on your behalf. We will work with your team to create an initial set of replies that integrate your brand's voice. As reviews arrive, we will reply to them using the scripts that we co-wrote. To eliminate the appearance of a programmed answer, we will evaluate and renew the scripts once a month. In addition, when appropriate, we will incorporate marketing messages that urge your clients to return to your firm. Your team's replies will be visible to your consumers.